Customer Service

“Being on par in terms of price and quality only gets you into the game. Service wins the game.” Tony Alessandra gets it. Do you know how to not only win the game, but also sustain a competitive advantage? Is customer service included in your employee orientation and review process? How do you rate your own customer service skills?

Investment in customer service:

  • Provides invaluable return in client satisfaction
  • Turns one time customers into regular clients
  • Promotes increased growth through solid reputation
  • Trains staff to understand that customer service is an internal as well as external function
  • Promotes excellence in job performance

Everyone knows that it takes time to build a relationship and seconds to destroy it. This program teaches strategies for front line staff and team leaders to evaluate and improve their customer service skills. You’ll also learn how to dismantle barriers to effective service so everyone will have break throughs instead of break downs!

Contact Sonia today!